Questions, answered
Short answers first. Follow the links for full details.
Choosing a cream
Which Pharmacian cream is right for me?
Choose by your main concern: – PDRN12000 for hydration and smoother-looking skin, labelled at 12,000 ppm PDRN. View PDRN12000 – NMN30000 for a richer daily cream that helps skin look firmer and supple, labelled at 30,000 ppm NMN in liposomes. View NMN30000 – MELALESS 100,000 for a more even-looking, brighter tone, with niacinamide 5%, tranexamic acid 3% and 3-O-ethyl ascorbic acid 2%. View MELALESS
Still unsure? Message us on WhatsApp with your skin type and routine. To confirm: CHECK each one-line purpose against the approved claims.
Can I use two Pharmacian creams together?
To confirm: CONFIRM WITH BRAND. A common approach is one cream in the morning and another at night. If you are new to active ingredients, start with one product and add the second after two weeks.
Are they suitable for sensitive skin?
All three are labelled for all skin types. Patch-test on the inner arm for 24 hours first, and stop use if redness, swelling or itching appears.
What do the numbers in the names mean?
They are the labelled amount of the key ingredient in parts per million (ppm): – PDRN12000 = 12,000 ppm PDRN. – NMN30000 = 30,000 ppm NMN. – MELALESS 100,000 = 100,000 ppm (10%) of its three brightening ingredients combined.
Is the NMN cream the same as NMN supplements?
No. NMN30000 is a cosmetic cream applied to the skin. It is not a supplement and is not taken by mouth.
Where are the products made?
In Korea, by WINOVA Co., Ltd. See About and Authenticity .
Ordering and payment
How do I order?
Add products to your cart and check out. To confirm: Account required / guest checkout allowed?
Which payment methods do you accept?
Are prices in Ringgit?
Yes, all prices are in Malaysian Ringgit (RM). To confirm: Mention whether prices include SST, if applicable.
Delivery
Where do you deliver?
How much is delivery and how long does it take?
To confirm: Rates and timing from Harry, e.g. flat RM__ in Peninsular Malaysia, free above RM__; 1–3 working days to dispatch. See Shipping and Delivery .
How do I track my order?
You’ll receive a tracking link by email once your parcel ships.
Returns
Can I return a product?
To confirm: Harry's policy. Opened or used skincare generally can’t be resold, so returns may be limited to unopened items or items that arrive damaged. See Returns and Refunds .
My parcel arrived damaged. What should I do?
Take photos of the parcel and product, then WhatsApp us within To confirm: __ days of delivery.