Returns and Refunds
Draft for review: please confirm or replace every highlighted item. This is not legal advice.
We want you to be happy with your Pharmacian order. Skincare is a personal-care product, so for hygiene reasons we can only accept some returns. This page explains when you can return an item and how refunds work.
What we can accept
- Damaged, faulty or wrong items: tell us within [number] days of delivery and we will [replace the item or refund you].
- Unopened items: [state whether change-of-mind returns are accepted, the time limit, and the condition required, e.g. sealed and unused].
We cannot accept returns of opened or used products unless they arrived damaged, faulty or incorrect. [Confirm.]
How to request a return
- Contact us on WhatsApp (+60 11-2417 5856) or by email (rheeman.cosmetic@gmail.com) within the time limit above.
- Include your order number, the item and the reason, with photos if the item is damaged or wrong.
- We will reply with the next steps and the return address if a return is needed. Please do not send items back before we confirm.
Return shipping
[Who pays return shipping in each case, e.g. we cover it for damaged or wrong items, and the customer covers it for change-of-mind returns.]
Refunds
Once we have received and checked the returned item, we will confirm your refund. Refunds are made to [the original payment method] within [number] working days. [Say whether original shipping fees are refunded.]
Exchanges
[State whether exchanges are offered, e.g. for a damaged item only.]
Your rights
This policy does not affect your rights under Malaysian consumer law. [Confirm wording with Harry’s legal adviser.]